Fandom

Technical Support

771 Searching For Satellite (Directv)

34pages on
this wiki
Add New Page
Talk4 Share

-"Searching for Satellite" is an On Screen Display message that appears when the signal is unable to reach the receiver. In order for a signal to be received, it must first travel from the orbitting satellite down to the satellite dish, focused into the low noise blocker (LNB) and sent through cables, possibly a multi-switch, and finally to your receiver. If there is any break in the process, you will see a "Searching for Satellite (ext. 771)" in some form on the screen.

-Most often on an aged dish the LNB will start sending signal to the receiver in a way that it cannot read it. Also this issue is caused by the weather. If there is snow or ice build-up on the dish, VERY CAREFULLY remove it. ABSOLUTELY DO NOT TOUCH THE LNB'S!!!!!!!! They are extremely sensitive and can be easily damaged. The problem should then resolve itself.

-Also, very often the issue is caused by a change in installation, purposefully or not. Check the cabling to make sure there is no damage or misinstallation (cables disconnected or connected incorrectly).

-If neither of these seem to be a problem, reset the receiver by unplugging the power, waiting 10-15 seconds (30-40 for DVR's) and plug it back in. If the problem persists, continue below.

If you have a DVR or an HD DVR, see Directv DVR SFSS

If this message only appears on a local channel see SFFS on Directv Local

If this message only appears on a foreign channel see SFFS on Directv International


Before you continue be aware that: if anything recently changed in your equipment setup, if there is any new contruction, if there is any tree growth this may prevent a signal from reaching the receiver. Check channels 490 and 491, follow the steps below on the situation that applies.

Some older homes and cable installations may have reused RG-59 cable with splices that were not replaced or over looked by the original installer .  Note that all satellite installations,  RG-6 is strongly recommended (vs RG-59) and it is important to check and potentially rerun RG-6 cable and to eliminate or reduce any splices, especially between the power inserter and the SWiM itself.


If this still hasn't solved the issue then ordering a DirecTV Service Call is Recommended

Ad blocker interference detected!


Wikia is a free-to-use site that makes money from advertising. We have a modified experience for viewers using ad blockers

Wikia is not accessible if you’ve made further modifications. Remove the custom ad blocker rule(s) and the page will load as expected.

Also on Fandom

Random Wiki