771 Searching For Satellite (Directv)
From Technical Support
-"Searching for Satellite" is an On Screen Display message that appears when the signal is unable to reach the receiver. In order for a signal to be received, it must first travel from the orbitting satellite down to the satellite dish, focused into the low noise blocker (LNB) and sent through cables, possibly a multi-switch, and finally to your receiver. If there is any break in the process, you will see a "Searching for Satellite (ext. 771)" in some form on the screen.
-Most often, this issue is caused by the weather. If there is snow or ice build-up on the dish, VERY CAREFULLY remove it. ABSOLUTELY DO NOT TOUCH THE LNB'S!!!!!!!! They are extremely sensitive and can be easily damaged. The problem should then resolve itself.
-Also, very often the issue is caused by a change in installation, purposefully or not. Check the cabling to make sure there is no damage or misinstallation (cables disconnected or connected incorrectly).
-If neither of these seem to be a problem, reset the receiver by unplugging the power, waiting 10-15 seconds (30-40 for DVR's) and plug it back in. If the problem persists, continue below.
If you have a DVR or an HD DVR, see Directv DVR SFSS
If this message only appears on a local channel see SFFS on Directv Local
If this message only appears on a foriegn channel see SFFS on Directv International
Before you continue be aware that: if anything recently changed in your equipment setup, if there is any new contruction, if there is any tree growth this may prevent a signal from reaching the receiver. Check channels 490 and 491, follow the steps below on the situation that applies
[edit] If both channels show SFSS
- Check the Cables at the Receiver
- Reset DTV Receiver
- Test DTV Signal Strength At this point you have done all you can indoors, you can continue to check things outdoors, or order a Directv Service Call
- Realign DTV Dish
If this still hasn't solved the issue then ordering a Directv Service Call is Recommended
[edit] If 490 or 491 (not both) show SFSS
- Reset DTV Reciver
- Check the Cables at the Receiver
- There should never be a splitter between the reciver and the dish, if there is one, or you suspect you put one learn more about Splitters versus Multi-Switches
- Test DTV Signal Strength At this point you have done all you can indoors, you can continue to check things outdoors, or order a Directv Service Call
- Check Outside Cable Connections
- Check LNB or Multi-Switch
- Try Another Outlet on the Multi-switch
If this still hasn't solved the issue then ordering a Directv Service Call is Recommended
